1. Introduction
Welcome to Sage Tours and Travels. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website and services.
2. Information We Collect
We may collect the following types of information:
Personal Information: Name, email address, phone number, passport details, and payment information when you book a tour or service.
Non-Personal Information: IP address, browser type, and usage data collected through cookies and similar technologies.
3. How We Use Your Information
Process bookings and payments.
Communicate with you regarding your reservations.
Improve our services and website experience.
Comply with legal obligations.
Send promotional offers (if you opt-in).
4. Information Sharing and Disclosure
Service Providers: Airlines, hotels, and travel partners to fulfill bookings.
Legal Authorities: When required by law or to protect our rights.
Third-Party Marketing Partners: Only if you provide explicit consent.
5. Data Security
We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, or loss.
6. Cookies and Tracking Technologies
Our website uses cookies to enhance user experience. You can modify your browser settings to refuse cookies, but this may affect site functionality.
7. Your Rights
Access, update, or delete your personal information.
Opt out of marketing communications.
Request details about how we process your data.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
9. Changes to This Policy
We may update this policy periodically. Changes will be posted on this page with a revised effective date.
10. Copyright Policy
All content on our website, including text, images, logos, and tour descriptions, is the property of Sage Tours and Travels and is protected under copyright laws.
Unauthorized reproduction, distribution, or use of our content without written permission is strictly prohibited.
If you believe that any content on our website infringes your copyright, please contact us with the necessary details for review and resolution.
11. Refund Policy
Refunds are subject to the terms and conditions of the respective service providers (airlines, hotels, tour operators, etc.).
Cancellations made 30 days or more before the travel date are eligible for a full refund minus processing fees.
Cancellations made 15-29 days before the travel date are eligible for a 50% refund.
Cancellations made less than 15 days before the travel date are non-refundable.
Refund will be credited into original mode of payment within 7-14 business working days.
12. Cancellation Policy
Customers must submit a cancellation request via email or our official contact number.
Cancellation charges will be based on the time of request and the policies of service providers.
Some bookings, such as last-minute deals and promotional packages, may be non-cancellable and non-refundable.
In case of unforeseen circumstances like natural disasters, pandemics, or government-imposed restrictions, we will work towards the best possible resolution for our customers.